We take pride in our customer service at O-So Good Cakes and Treats and this includes not only the quality of our products, but also the speed of our service and shipping.
We cannot deliver to P.O. boxes or APO/ FPO addresses at this time.
You are responsible for entering correct and complete recipient address information. We will ship, and USPS will attempt to deliver to the address exactly as you have provided it. Entry of incorrect, incomplete, or otherwise invalid addresses may result in delivery delay or failure, for which we cannot be responsible.
To maintain the integrity of our fresh fruit products, we do not require signature proof for orders shipped via USPS service. Due to the perishable nature of our products, we recommend that you ship your order to a location and for a delivery date when someone will be able to receive the order and refrigerate (or enjoy!) upon delivery.
We cannot guarantee a delivery time for any order shipped via USPS service. Any request for a specific delivery time cannot be honored.
For Residential deliveries, please be aware that in the event that someone is not available to receive a shipment sent via USPS, your package will be left in a location deemed by the USPS driver to be secure, at their discretion. USPS may also choose to leave your package with a neighbor.
For Non-Residential (Business-Hospital-School, etc.) deliveries, packages typically arrive no later than the end of the business day. During busy holiday delivery times, packages to a non-residential address may be delivered as late as 5:00 PM. Please be aware that your package will likely be delivered in accordance with standard delivery policies of the business, hospital, school, etc., and may not be delivered directly to your recipient in such cases. USPS deliveries to a non-residential address may be left in a receiving area of the business such as the front desk, security, reception or mail room etc.
In accordance with USPS policy, in certain instances or in certain areas, USPS may make the determination not to leave a package without a receiver signature, at their sole discretion. Please keep in mind that your recipient may also have previously opted to require signatures for all deliveries made by USPS to their location. In these instances, a signature will be required for delivery. This may delay the delivery of your order, or compromise the freshness of our products.
USPS deliveries are available Tuesday through Saturday, excluding certain holidays. Saturday Delivery may not be available in all areas.
We cannot be responsible for any delivery problems or delays resulting from of any of the shipping policies outlined above.